Wallet & Gifting Policy

Last updated on May 12, 2026

This Wallet & Gifting Policy ("Wallet Policy") outlines the rules and guidelines governing the virtual wallet, virtual items (Coins/Beans), gifting mechanics, and payouts within the Love Share application, managed by SUGUNA TECH PRIVATE LIMITED.

1. The Virtual Wallet System

Love Share uses a secure, dual-token virtual balance system to facilitate social interactions, audio/video streaming engagement, and peer-to-peer virtual gifting:

• Coins (User Wallet): Virtual coins purchased by users using real currency via authorized payment gateways. Coins are used to participate in activities, join premium streams, and purchase virtual gifts for creators.
• Beans (Creator Wallet): Virtual points earned by content creators, broadcasters, and RJs when they receive virtual gifts or host audio/video sessions. Beans are redeemable for real currency as content royalty.

2. Purchasing and Using Coins (Users)

• Coins have no real-world cash value outside the application and cannot be converted back to real money by users.
• All coin purchases are final. Refunds are only processed in cases of technical failure where coins were not credited to the account (as outlined in our Refund Policy).
• Coins do not expire as long as your account remains active.

3. Earning and Redeeming Beans (Creators)

• Creators accumulate Beans directly when users send them virtual gifts or engage in their hosted sessions.
• Beans are held in a secure wallet. Creators can see their "Pending Beans" and "Available Beans" in the Creator Panel.
• Redemption of Beans into real money is subject to verification of the creator's profile, activity compliance, and bank/UPI details.

4. Security Lock & Anti-Fraud Hold

• 72-Hour Hold: To protect the platform, creators, and partner banks against payment fraud and chargebacks, all earned beans are subject to a security lock period of 72 hours from the time of receipt.
• Once the 72-hour review period is complete and the transaction is verified as genuine, the beans move from "Pending" to "Available" status.
• Redemption requests can only be made from the "Available" balance.

5. Compliance and Payouts

• To request a payout, creators must complete their Profile Verification and link a valid bank account or UPI ID.
• All payments are processed under corporate banking guidelines and are subject to Indian tax laws, including Tax Deducted at Source (TDS) under Section 194J/194H of the Income Tax Act.